Privacy policy

Last updated: December 27, 2025

At Aurae Store, we care about your privacy and the way your personal information is handled. This Privacy Policy explains how we collect, use, and protect your information when you visit, use, or make a purchase from our store (the “Services”). Aurae Store is powered by Shopify, which helps us provide these Services smoothly.

By using our Services, you agree to the collection and use of your information as described in this Privacy Policy.

1. What We Collect

We may collect information that identifies you, including:

  • Contact details: Name, email, phone number, billing and shipping addresses.
  • Payment info: Credit/debit card or other payment details.
  • Account information: Username, password, and preferences.
  • Transaction history: Orders, returns, exchanges, wishlist items, and cart activity.
  • Device & usage info: IP address, browser type, and interaction with our Services.
  • Communications: Messages you send us, including customer support inquiries.

2. How We Collect Your Information

  • Directly from you: When you create an account, place an order, or communicate with us.
  • Automatically: Through our website, cookies, and similar technologies.
  • From partners or service providers: When third parties help us provide or improve our Services.

3. How We Use Your Information

We use your personal information to:

  • Provide and improve our Services: Process orders, manage your account, fulfill deliveries, and offer a tailored shopping experience.
  • Marketing: Send emails, messages, or show relevant ads about products and promotions.
  • Security: Protect against fraud and unauthorized access.
  • Communicate: Respond to enquiries, questions, or issues.
  • Legal compliance: Follow laws, respond to legal requests, and enforce our policies.

4. How We Share Your Information

We may share your information with:

  • Shopify and service providers: For payment processing, shipping, analytics, and IT services.
  • Marketing partners: For promotional communications and advertising (you may opt-out).
  • Third parties with your consent: For shipping, social media features, or other services.
  • Business transfers or legal requirements: In the case of a merger, sale, or legal obligation.

Shopify also processes personal information to provide and improve their platform. Learn more about Shopify’s privacy practices here: Shopify Privacy Policy.

5. Third-Party Links

Our store may include links to other websites. We are not responsible for their privacy practices. Please review the privacy policies of any third-party sites you visit.

6. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. Parents or guardians may request deletion of their child’s information by contacting us.

7. Security & Retention

We take reasonable measures to protect your information, but no method is completely secure. We retain your data only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Depending on your location, you may have rights including:

  • Access, correct, or delete your personal information
  • Receive a copy or transfer your data
  • Opt-out of marketing communications

To exercise your rights, contact us at team@auraestore.com.au. We may need to verify your identity before acting on requests.

9. International Transfers

Your personal information may be stored or processed outside your country. We ensure appropriate safeguards are in place, including recognized transfer mechanisms when transferring data internationally.

10. Changes to This Privacy Policy

We may update this policy to reflect changes to our practices, legal requirements, or operational needs. Updates will be posted on this page with the “Last updated” date revised.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, reach out to us:

Aurae Store
team@auraestore.com.au
Parcel Collect 10318 01468
Shop 1, 3366 Moggill Rd
Moggill QLD 4070
Australia